Refund policy

Return and Refund Policy

At MV TRENDS, we want you to shop with confidence. You may request a return within 30 calendar days after delivery, subject to the conditions below and any rights available to you under applicable law.

How to request a return

Before returning any product, email support@shopmvtrends.com and include your order number and the reason for your request. We will provide instructions and, when applicable, the correct return address or return label. Do not send items to the supplier or to the address shown on the package without authorization from MV TRENDS; unauthorized returns may not be accepted.

Eligibility

The item must be unused, in the same condition in which it was received, complete with its accessories and, when applicable, in its original packaging. An order number and proof of purchase are required. Some products may have additional conditions clearly disclosed on their product page.

Damaged, defective, incomplete, or incorrect products

Inspect your order when it arrives. If there is a problem, contact us as soon as possible; we recommend doing so within 7 days after delivery to facilitate the investigation. You must provide clear photos or video of the product, the issue, the outer packaging, and the shipping label. Eligible claims may result in a replacement, reshipment, or refund, depending on the case review. This 7-day recommendation does not limit mandatory rights under applicable law or the general 30-day period for requesting assistance.

Change-of-mind returns

Returns of non-defective products due to a change of mind will be accepted only when permitted by the applicable product and supplier policy. The product must be unused, complete, and in resalable condition. The customer is responsible for return shipping, and original shipping charges are non-refundable unless applicable law provides otherwise. A restocking and repacking fee of up to 35% of the order value may apply; any applicable fee will be disclosed before the return is authorized. We recommend using a tracked shipping service.

Non-returnable items

We do not accept change-of-mind returns for customized products, gift cards, perishable goods, hazardous materials, opened or used hygiene or personal-care products, items showing signs of use, or products identified as final sale. If any such item arrives damaged, defective, or incorrect, contact us so that we can evaluate the appropriate remedy.

Cancellations

You may request cancellation before the order enters processing. Once an order has been processed or shipped, cancellation cannot be guaranteed and the applicable return procedure must be followed.

Refunds

We will notify you of the review outcome. When a refund is approved, we will issue it to the original payment method within 10 business days. Your financial institution may need additional time to post it. If 15 business days have passed since approval and the refund is not visible, email support@shopmvtrends.com.

Delayed, lost, or delivered-but-not-received orders

If an order is not shipped within the stated timeframe, is delayed, becomes lost in transit, or is marked delivered but has not been received, contact us immediately. We will investigate with the supplier and carrier and may request additional evidence. An eligible claim may result in reshipment or a refund. If the customer provided an incorrect or incomplete address, the resulting costs and losses may be the customer's responsibility.