Refund policy

Return and Refund Policy

At MV TRENDS, we want you to shop with confidence. You have 30 calendar days from delivery to request a return.

Eligibility
The item must be unused, in the same condition in which it was received, and, when applicable, in its original packaging. An order number and proof of purchase are required. Before sending any product, email support@shopmvtrends.com for instructions and the correct return address. Do not send products directly to the supplier or to the address shown on the package without authorization.

Damaged, defective, or incorrect products
Inspect your order when it arrives. If an item is damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery and include photos or video of the product, packaging, and shipping label. When the claim is approved, we will offer a replacement or refund at no additional cost.

Change-of-mind returns
When a return is not caused by an MV TRENDS error or product defect, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by applicable law. We recommend using a tracked service because we cannot guarantee receipt of untracked returns.

Exceptions
We do not accept returns of personalized products, gift cards, opened or used hygiene and personal-care products, items showing signs of use, or products marked final sale, unless they are damaged, defective, or applicable law requires another remedy.

Cancellations
You may request cancellation before the order enters processing. Once processed or shipped, cancellation cannot be guaranteed and the return procedure must be followed.

Refunds
We will notify you after receiving and inspecting a return. If approved, the refund will be issued to the original payment method within 10 business days. Your financial institution may require additional time to post it. If 15 business days have passed since approval, email support@shopmvtrends.com.

Undelivered or delayed orders
If we cannot ship within the promised time, we will provide a revised estimated date. You may accept the delay or cancel the unshipped item for a full refund of the applicable amounts.

Contact
To request a return or assistance, email support@shopmvtrends.com and include your order number.